It is our commitment to maintain the principles of integrity and trust with respect to the protection of personal information. As part of our commitment, we will protect the privacy of personal information of employees, clients, customers and other individuals whose personal information we collect, use and disclose. We are committed to complying with British Columbia’s Personal Information Protection Act (the “Act”) and all other applicable privacy laws.

Zenden Privacy Policy

Last Updated: [Sept 24th 2025]

Zenden Collective Ltd. (“Zenden,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our services, including our website www.zendensocial.com, our mobile application, our in-person studios, retreats, corporate wellness programs, and charitable initiatives.

By using our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

• Personal identifiers: name, email address, phone number, mailing/billing address, emergency contact information.
• Account details: username, password, membership and booking history.
• Payment information: processed securely through Stripe. We do not store complete credit card numbers.
• Health and safety information: voluntarily provided through waivers, accessibility requests, or participation notes.
• Usage data: IP address, browser type, device information, app usage data, cookies, and analytics.

2. How We Use Your Information

We use your information to:

• Provide and manage classes, programs, retreats, and services.
• Process payments and manage accounts or subscriptions.
• Communicate with you about bookings, updates, promotions, and special offers (with your consent).
• Improve our website, app, and services.
• Ensure safety and compliance with health requirements.
• Comply with applicable legal obligations.

3. How We Share Information

We may share information with:

• Service providers such as Stripe (payment processing), Mariana Tek (booking software), and communication/email platforms.
• Corporate or charitable partners only if you choose to participate in related programs.
• Legal authorities if required by law or to protect rights, property, or safety.

We do not sell or rent personal information to third parties.

4. Cookies and Tracking

Our website may use cookies and similar technologies to:

• Improve site functionality and performance.
• Personalize your user experience.
• Track usage for analytics and marketing.

You can disable cookies in your browser settings, but some features may not function properly.

5. Data Retention

We retain personal information only as long as necessary to provide services, maintain records, and meet legal obligations. You may request deletion of your information, subject to contractual or legal requirements.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or update your personal information.
• Withdraw consent to marketing communications.
• Request deletion of your personal information.
• Request details about how we process your data.

To exercise these rights, contact us at info@zendensocial.com.

7. Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is completely secure.

8. Children’s Privacy

Our services are not directed to children under 16 without parental or guardian consent. Parents or guardians may request deletion of a minor’s information by contacting us.

9. International Users

If you access our services from outside Canada, your information may be processed in other countries (such as the United States) and subject to the laws of those jurisdictions.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and app with a revised “Last Updated” date. Continued use of our services means you accept the updated policy.

11. Contact Us

For questions or concerns about this Privacy Policy, please contact us:

Zenden Collective Ltd.
Email: info@zendensocial.com
Website: www.zendensocial.com